{"id":17947,"date":"2025-06-23T09:51:05","date_gmt":"2025-06-23T12:51:05","guid":{"rendered":"https:\/\/ozmap.com\/?p=17947"},"modified":"2025-10-15T12:29:14","modified_gmt":"2025-10-15T15:29:14","slug":"brsuper-ozmap-telecom-network-management-success-story","status":"publish","type":"post","link":"https:\/\/ozmap.com\/en\/brsuper-ozmap-case-sucesso-gestao-rede-telecom\/","title":{"rendered":"How BrSuper Group Revolutionized Its Network Management"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"17947\" class=\"elementor elementor-17947\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1616729f e-con-full e-flex e-con e-parent\" data-id=\"1616729f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c194a5d elementor-widget elementor-widget-heading\" data-id=\"4c194a5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">How BrSuper Group Revolutionized Its Network Management<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7de87aff elementor-align-center elementor-widget elementor-widget-post-info\" data-id=\"7de87aff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-931a64d elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/ozmap.com\/en\/2025\/06\/23\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>June 23, 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-063516b elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<a href=\"https:\/\/ozmap.com\/en\/category\/article\/\" class=\"elementor-post-info__terms-list-item\">Article<\/a>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2592ab5a e-con-full e-flex e-con e-parent\" data-id=\"2592ab5a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1224ef55 e-flex e-con-boxed e-con e-child\" data-id=\"1224ef55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d590209 elementor-widget elementor-widget-text-editor\" data-id=\"d590209\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The BrSuper Group, which includes the companies BrSuper, Provernet, PHX Telecom and HBA Telecom, faced a common challenge in the telecommunications sector: the complexity of managing multiple networks with dispersed tools and fragmented processes. Today, after the implementation of OZmap, BrSuper&#039;s story is completely different.<\/p><p>Elias Oliveira, technical manager for the group&#039;s companies, shares an impressive transformation: \u201cIt could take me 2 hours to do a project in the previous system, but today I can do it in 30 minutes in OZmap, just by being able to add and insert everything that is necessary in the network.\u201d<\/p><h4><strong>The Challenges of Fragmented Documentation<\/strong><\/h4><p>Before OZmap arrived, the group faced significant operational hurdles. Network documentation was split between two separate systems, creating a number of practical complications.<\/p><p>\u201cThe process was poorly organized, as they were documenting in two systems,\u201d explains Elias. This fragmentation was not just an organizational issue \u2013 it directly impacted the company\u2019s operational efficiency.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fbff14 elementor-widget elementor-widget-text-editor\" data-id=\"6fbff14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Critical Limitations of the Previous System<\/strong><\/h4><p><strong>Lack of Dynamism:<\/strong> In the previous system, it was not possible to organize cables and boxes flexibly. The structuring was limited to the vertical format only, restricting the possibilities for more precise documentation.<\/p><p><strong>\u201cSinful\u201d Documentation:<\/strong> As Elias describes, the documentation in the previous system was incomplete and full of errors, making it impossible to reliably pass on information to the sales department.<\/p><p><strong>Inability to Use Advanced Features:<\/strong> Although the other system had a feasibility function, it could never be used due to the inadequate quality of the base documentation.<\/p><h4><strong>BrSuper&#039;s Strategic Decision: Why OZmap?<\/strong><\/h4><p>The choice of OZmap was not automatic. It involved a joint decision between the board of directors and Elias, representing a careful analysis of the alternatives available on the market.<\/p><p>\u201cIt was a difficult choice. They were unsure whether to do a new project using the previous system,\u201d says Elias, revealing that the decision involved a careful evaluation of the options.<\/p><h4><strong>Decisive Factors<\/strong><\/h4><p><span style=\"font-weight: 400;\"><strong> 1. Intelligent Automations<\/strong> OZmap offered automated features that solved practical, everyday problems:<\/span><\/p><ul><li><span style=\"font-weight: 400;\">Automatic identification of offline customers<\/span><\/li><li><span style=\"font-weight: 400;\">Ability to keep records of documentation when customers cancel services<\/span><\/li><li><span style=\"font-weight: 400;\">Automatic activation of clients when they are connected for the first time<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><strong>2. Integrated Viability<\/strong> \u201cThe issue of feasibility also helped us a lot in our choice\u201d, highlights Elias, referring to the ability to assess the technical feasibility of new projects directly in the system.<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>3. Status Monitoring<\/strong> The ability to monitor customer status in real time and quickly identify problems in the network were important differentiators in the decision.<\/span><\/p><h4><strong>Successful Implementation: Overcoming Timelines<\/strong><\/h4><h5>Import Process: Proven Efficiency<\/h5><p>The data migration process was a positive surprise for the BrSuper group team. With an initial expectation of 6 months for completion, the import to OZmap was completed in 3 to 4 months.<\/p><p>\u201cIt was great, I was in contact with Lucas Mendes 24 hours a day. The first stage was interesting,\u201d recalls Elias about the support he received during the process.<\/p><p><strong>Main Import Results:<\/strong><\/p><ul><li>\u2705 50% completion faster than expected<\/li><li>\u2705 Constant monitoring throughout the process<\/li><li>\u2705 Proactive corrections of inconsistencies in previous systems<\/li><li>\u2705 \u201cExcellent\u201d support from the OZmap team<\/li><\/ul><h5>ERP Integration: Overcoming Technical Challenges<\/h5><p>The integration process with the IXC system presented initial challenges related to the quality of the legacy data, but it was successfully overcome.<\/p><p><b>Main Initial Obstacles:<\/b><\/p><ul><li>Customers without unique identification codes<\/li><li>Multiple records with identical names (example: 10 customers \u201cMaria Elisa\u201d)<\/li><li>Need to use multiple parameters for correct identification<\/li><\/ul><p>\u201cAfter this part of the documentation and validation, the integration itself worked smoothly and calmly,\u201d confirms Elias.<\/p><p><b>Result:<\/b><span style=\"font-weight: 400;\"> Smoother workflow with IXC integrated into BrSuper&#039;s OZmap.<\/span><\/p><h4><strong>Transformative Results in Operations<\/strong><\/h4><h5>Impact on Productivity: 75% Reduction in Project Time<\/h5><p>The most impressive result was the dramatic reduction in the time required to develop network projects:<\/p><p><b>Before (old system):<\/b><span style=\"font-weight: 400;\"> 2 hours per project <\/span><b>After (OZmap):<\/b><span style=\"font-weight: 400;\"> 30 minutes per project <\/span><b>Improvement:<\/b><span style=\"font-weight: 400;\"> 75% reduction in time<\/span><\/p><h5>Human Resources Optimization<\/h5><p>The implementation allowed for a significant restructuring of the team:<\/p><p><b>Previous Situation:<\/b><span style=\"font-weight: 400;\"> Team dedicated exclusively to fiber feasibility and verifications <\/span><b>Current Status:<\/b><span style=\"font-weight: 400;\"> Same team reallocated to more specific and assertive functions, freeing up resources for other strategic activities<\/span><\/p><h5>Improved Project Accuracy<\/h5><p>\u201cWith OZmap, the margin for error is very small when the project is done correctly\u201d, highlights Elias, highlighting the increase in the technical quality of the projects developed.<\/p><h4><strong>Most Used Tools: What Makes the Difference<\/strong><\/h4><h5>1. Area Report: \u201cAn Amazing Tool\u201d<\/h5><p>\u201cThe area report is an incredible tool! From the beginning, when you are designing the network, checking the inputs that will be needed, to the problem diagnosis part\u201d, Elias enthuses.<\/p><p><strong>Highlighted features:<\/strong><\/p><ul><li>Input planning during network design<\/li><li>Problem diagnosis<\/li><li>Adding tags to customers<\/li><li>Mass changes<\/li><\/ul><h5>2. Integrated OTDR<\/h5><p>A tool that, according to Elias, \u201cneeds to have more accurate documentation, but helps a lot\u201d in the technical analysis of the network.<\/p><h5>3. Complete Network View<\/h5><p>Ability to view the entire network diagram at the POP output, including boxes, 1st level splitters, cables, branches and clients.<\/p><h5>4. Network Lighting<\/h5><p>\u201cThe network lighting tool is very good\u201d, especially when the network is well organized and documented.<\/p><h4><strong>OZloc and OZmob Modules: Expanding Capabilities<\/strong><\/h4><h5>OZloc: Transforming Commercial<\/h5><p><span style=\"font-weight: 400;\">The module was adopted by the commercial and financial teams with significant results:<\/span><\/p><p><b>Benefits Achieved:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Elimination of several previous manual processes<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Significant time savings<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reducing demand on feasibility team<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Acceleration in the sales process<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u201cOZloc saves time for the Sales team and the Feasibility team\u2019s service, and sales have become faster\u201d, summarizes Elias.<\/span><\/p><h5>OZmob: Potential in Development<\/h5><p><span style=\"font-weight: 400;\">Elias uses it frequently: \u201cI use it a lot! I always use it when I\u2019m in the field. It helps a lot, it\u2019s a very good tool!\u201d<\/span><\/p><p><b>Cultural Challenge:<\/b><span style=\"font-weight: 400;\"> Although the technical team is still in the process of adapting, maintaining the habit of calling the office instead of using OZmob, knowledge and use are gradually growing as they realize the importance of the module.<\/span><\/p><h4><b>Technical Support: Strategic Partnership between BrSuper and OZmap<\/b><\/h4><p><span style=\"font-weight: 400;\">The support received was highlighted as an important differentiator in the success of the implementation:<\/span><\/p><p><b>Support Strengths:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u2705 Agility in responses<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u2705 Agile ticket opening process<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u2705 Complete and useful knowledge base<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u2705 Detailed documentation on import processes<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u2705 Personalized support during implementation<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u201cSupport is very agile, they respond quickly and opening tickets is also very quick\u201d, confirms Elias.<\/span><\/p><h4><b>The Transformation in Numbers<\/b><\/h4><h5>Operational Efficiency<\/h5><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>75% reduction<\/b><span style=\"font-weight: 400;\"> in project development time<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>50% advance<\/b><span style=\"font-weight: 400;\"> in the implementation schedule<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>100% elimination<\/b><span style=\"font-weight: 400;\"> of duplicate processes between systems<\/span><\/li><\/ul><h5>Technical Quality<\/h5><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Very small margin of error<\/b><span style=\"font-weight: 400;\"> in well-executed projects<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Accurate documentation<\/b><span style=\"font-weight: 400;\"> through sketches linked to service orders<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Quick identification<\/b><span style=\"font-weight: 400;\"> of fiber breaks<\/span><\/li><\/ul><h5>Human Resources<\/h5><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Strategic relocation<\/b><span style=\"font-weight: 400;\"> of specialized team<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Reducing dependency<\/b><span style=\"font-weight: 400;\"> of manual checks<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Increased autonomy<\/b><span style=\"font-weight: 400;\"> of the field teams<\/span><\/li><\/ul><h4><b>Final Considerations: An Expectation Exceeded<\/b><\/h4><p><span style=\"font-weight: 400;\">The transformation of the BrSuper Group with OZmap represents more than a simple change of tools \u2013 it symbolizes a complete evolution in the management of telecommunications networks.<\/span><\/p><p><span style=\"font-weight: 400;\">Elias sums up his experience in an impactful way: \u201cPersonally, my expectations were low, but I was surprised.\u201d<\/span><\/p><p><span style=\"font-weight: 400;\">Today, after months of operating the BrSuper 100% on OZmap, he concludes: \u201cAll of OZmap\u2019s tools shine for me, it\u2019s hard to say one in particular.\u201d<\/span><\/p><p><span style=\"font-weight: 400;\">The BrSuper Group case demonstrates how choosing the right platform, combined with well-structured implementation and quality technical support, can completely transform the operational efficiency of telecommunications companies, preparing them for sustainable growth and competitiveness in the market.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c5705 e-con-full e-flex e-con e-parent\" data-id=\"7c5705\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-146702e elementor-post-navigation-borders-yes elementor-widget elementor-widget-post-navigation\" data-id=\"146702e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-navigation.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-post-navigation\" role=\"navigation\" aria-label=\"Post Navigation\">\n\t\t\t<div class=\"elementor-post-navigation__prev elementor-post-navigation__link\">\n\t\t\t\t<a href=\"https:\/\/ozmap.com\/en\/netcomplus-e-ozmap-migracao-e-sucesso-na-gestao-de-rede\/\" rel=\"prev\"><span class=\"post-navigation__arrow-wrapper post-navigation__arrow-prev\"><svg 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href=\"https:\/\/ozmap.com\/en\/automacao-de-processos-em-provedores-onde-comecar-e-quais-resultados-esperar\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"19784\" data-permalink=\"https:\/\/ozmap.com\/en\/automacao-de-processos-em-provedores-onde-comecar-e-quais-resultados-esperar\/automacao-processos-provedores-tecnologia-gestao-operacional\/\" data-orig-file=\"https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/06\/automacao-processos-provedores-tecnologia-gestao-operacional.webp?fit=1920%2C1280&amp;ssl=1\" data-orig-size=\"1920,1280\" data-comments-opened=\"0\" 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wp-image-19784\" alt=\"Digital representation of technology and innovation highlighting process automation in providers, with icons for data analysis, productivity, and operational management.\" srcset=\"https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/06\/automacao-processos-provedores-tecnologia-gestao-operacional.webp?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/06\/automacao-processos-provedores-tecnologia-gestao-operacional.webp?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/06\/automacao-processos-provedores-tecnologia-gestao-operacional.webp?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/06\/automacao-processos-provedores-tecnologia-gestao-operacional.webp?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/06\/automacao-processos-provedores-tecnologia-gestao-operacional.webp?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/06\/automacao-processos-provedores-tecnologia-gestao-operacional.webp?resize=18%2C12&amp;ssl=1 18w, https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/06\/automacao-processos-provedores-tecnologia-gestao-operacional.webp?w=1600&amp;ssl=1 1600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/ozmap.com\/en\/automacao-de-processos-em-provedores-onde-comecar-e-quais-resultados-esperar\/\" >\n\t\t\t\tProcess automation in providers: where to start and what results to expect.\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tJune 16, 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>June 16, 2026 Article Process automation in providers: See where to start and what results to expect As a provider grows, the operation<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/ozmap.com\/en\/automacao-de-processos-em-provedores-onde-comecar-e-quais-resultados-esperar\/\" aria-label=\"Read more about Process automation in providers: where to start and what results to expect.\" tabindex=\"-1\" >\n\t\t\tRead more &gt;\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-19696 post type-post status-publish format-standard has-post-thumbnail hentry category-article\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/ozmap.com\/en\/impacto-da-documentacao-de-rede-no-atendimento-ao-cliente\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"19703\" data-permalink=\"https:\/\/ozmap.com\/en\/impacto-da-documentacao-de-rede-no-atendimento-ao-cliente\/image2-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/05\/image2.jpg?fit=1620%2C1080&amp;ssl=1\" data-orig-size=\"1620,1080\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image2\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/05\/image2.jpg?fit=800%2C533&amp;ssl=1\" width=\"768\" height=\"512\" src=\"https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/05\/image2.jpg?fit=768%2C512&amp;ssl=1\" class=\"attachment-medium_large size-medium_large wp-image-19703\" alt=\"\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/ozmap.com\/en\/impacto-da-documentacao-de-rede-no-atendimento-ao-cliente\/\" >\n\t\t\t\tImpact of network documentation on customer service.\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tMay 13, 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Impact of network documentation on customer service In an increasingly competitive telecommunications sector, customer experience is<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/ozmap.com\/en\/impacto-da-documentacao-de-rede-no-atendimento-ao-cliente\/\" aria-label=\"Read more about the impact of network documentation on customer service.\" tabindex=\"-1\" >\n\t\t\tRead more &gt;\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-19616 post type-post status-publish format-standard has-post-thumbnail hentry category-article\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/ozmap.com\/en\/transformacao-digital-em-orgaos-publicos\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"19618\" data-permalink=\"https:\/\/ozmap.com\/en\/transformacao-digital-em-orgaos-publicos\/transformacao-digital-orgao-publico-cidade-noturna\/\" data-orig-file=\"https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/04\/transformacao-digital-orgao-publico-cidade-noturna.webp?fit=1920%2C1280&amp;ssl=1\" data-orig-size=\"1920,1280\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"transformacao-digital-orgao-publico-cidade-noturna\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/04\/transformacao-digital-orgao-publico-cidade-noturna.webp?fit=800%2C534&amp;ssl=1\" width=\"768\" height=\"512\" src=\"https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/04\/transformacao-digital-orgao-publico-cidade-noturna.webp?fit=768%2C512&amp;ssl=1\" class=\"attachment-medium_large size-medium_large wp-image-19618\" alt=\"Nighttime image of a modern city with busy traffic, highlighting the importance of digital transformation in public institutions to modernize services and facilitate citizen access.\" srcset=\"https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/04\/transformacao-digital-orgao-publico-cidade-noturna.webp?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/04\/transformacao-digital-orgao-publico-cidade-noturna.webp?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/04\/transformacao-digital-orgao-publico-cidade-noturna.webp?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/04\/transformacao-digital-orgao-publico-cidade-noturna.webp?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/04\/transformacao-digital-orgao-publico-cidade-noturna.webp?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/04\/transformacao-digital-orgao-publico-cidade-noturna.webp?resize=18%2C12&amp;ssl=1 18w, https:\/\/i0.wp.com\/ozmap.com\/wp-content\/uploads\/2026\/04\/transformacao-digital-orgao-publico-cidade-noturna.webp?w=1600&amp;ssl=1 1600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/ozmap.com\/en\/transformacao-digital-em-orgaos-publicos\/\" >\n\t\t\t\tDigital transformation in public institutions: starting with infrastructure.\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tApril 14, 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Digital transformation in public institutions: Why does infrastructure matter? In recent years, the digital transformation of the public sector has ceased to be a distant concept and<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/ozmap.com\/en\/transformacao-digital-em-orgaos-publicos\/\" aria-label=\"Read more about Digital transformation in public institutions: starting with infrastructure.\" tabindex=\"-1\" >\n\t\t\tRead more &gt;\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Como o Grupo BrSuper Revolucionou Sua Gest\u00e3o de Rede O Grupo BrSuper, que engloba as empresas BrSuper, Provernet, PHX Telecom e HBA Telecom, enfrentava um desafio comum no setor de telecomunica\u00e7\u00f5es: a complexidade de gerenciar m\u00faltiplas redes com ferramentas dispersas e processos fragmentados. Hoje, ap\u00f3s a implementa\u00e7\u00e3o do OZmap, a hist\u00f3ria da BrSuper \u00e9 completamente [&hellip;]<\/p>\n","protected":false},"author":240249020,"featured_media":18855,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":true},"categories":[765574464],"tags":[],"class_list":["post-17947","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - 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