Critical Limitations of the Previous System

Lack of Dynamism: In the previous system, it was not possible to organize cables and boxes flexibly. The structuring was limited to the vertical format only, restricting the possibilities for more precise documentation.

“Sinful” Documentation: As Elias describes, the documentation in the previous system was incomplete and full of errors, making it impossible to reliably pass on information to the sales department.

Inability to Use Advanced Features: Although the other system had a feasibility function, it could never be used due to the inadequate quality of the base documentation.

BrSuper's Strategic Decision: Why OZmap?

The choice of OZmap was not automatic. It involved a joint decision between the board of directors and Elias, representing a careful analysis of the alternatives available on the market.

“It was a difficult choice. They were unsure whether to do a new project using the previous system,” says Elias, revealing that the decision involved a careful evaluation of the options.

Decisive Factors

1. Intelligent Automations OZmap offered automated features that solved practical, everyday problems:

• Automatic identification of offline customers
• Ability to keep records of documentation when customers cancel services
• Automatic activation of clients when they are connected for the first time

2. Integrated Viability “The issue of feasibility also helped us a lot in our choice”, highlights Elias, referring to the ability to assess the technical feasibility of new projects directly in the system.

3. Status Monitoring The ability to monitor customer status in real time and quickly identify problems in the network were important differentiators in the decision.

Successful Implementation: Overcoming Timelines

Import Process: Proven Efficiency

The data migration process was a positive surprise for the BrSuper group team. With an initial expectation of 6 months for completion, the import to OZmap was completed in 3 to 4 months.

“It was great, I was in contact with Lucas Mendes 24 hours a day. The first stage was interesting,” recalls Elias about the support he received during the process.

Main Import Results:

• ✅ 50% completion faster than expected
• ✅ Constant monitoring throughout the process
• ✅ Proactive corrections of inconsistencies in previous systems
• ✅ “Excellent” support from the OZmap team

ERP Integration: Overcoming Technical Challenges

The integration process with the IXC system presented initial challenges related to the quality of the legacy data, but it was successfully overcome.

Main Initial Obstacles:

• Customers without unique identification codes
• Multiple records with identical names (example: 10 customers “Maria Elisa”)
• Need to use multiple parameters for correct identification

“After this part of the documentation and validation, the integration itself worked smoothly and calmly,” confirms Elias.

Result: Smoother workflow with IXC integrated into BrSuper's OZmap.

Transformative Results in Operations

Impact on Productivity: 75% Reduction in Project Time

The most impressive result was the dramatic reduction in the time required to develop network projects:

Before (old system): 2 hours per project After (OZmap): 30 minutes per project Improvement: 75% reduction in time

Human Resources Optimization

The implementation allowed for a significant restructuring of the team:

Previous Situation: Team dedicated exclusively to fiber feasibility and verifications Current Status: Same team reallocated to more specific and assertive functions, freeing up resources for other strategic activities

Improved Project Accuracy

“With OZmap, the margin for error is very small when the project is done correctly”, highlights Elias, highlighting the increase in the technical quality of the projects developed.

Most Used Tools: What Makes the Difference

1. Area Report: “An Amazing Tool”

“The area report is an incredible tool! From the beginning, when you are designing the network, checking the inputs that will be needed, to the problem diagnosis part”, Elias enthuses.

Highlighted features:

• Input planning during network design
• Problem diagnosis
• Adding tags to customers
• Mass changes

2. Integrated OTDR

A tool that, according to Elias, “needs to have more accurate documentation, but helps a lot” in the technical analysis of the network.

3. Complete Network View

Ability to view the entire network diagram at the POP output, including boxes, 1st level splitters, cables, branches and clients.

4. Network Lighting

“The network lighting tool is very good”, especially when the network is well organized and documented.

OZloc and OZmob Modules: Expanding Capabilities

OZloc: Transforming Commercial

The module was adopted by the commercial and financial teams with significant results:

Benefits Achieved:

• Elimination of several previous manual processes
• Significant time savings
• Reducing demand on feasibility team
• Acceleration in the sales process

“OZloc saves time for the Sales team and the Feasibility team’s service, and sales have become faster”, summarizes Elias.

OZmob: Potential in Development

Elias uses it frequently: “I use it a lot! I always use it when I’m in the field. It helps a lot, it’s a very good tool!”

Cultural Challenge: Although the technical team is still in the process of adapting, maintaining the habit of calling the office instead of using OZmob, knowledge and use are gradually growing as they realize the importance of the module.

Technical Support: Strategic Partnership between BrSuper and OZmap

The support received was highlighted as an important differentiator in the success of the implementation:

Support Strengths:

• ✅ Agility in responses
• ✅ Agile ticket opening process
• ✅ Complete and useful knowledge base
• ✅ Detailed documentation on import processes
• ✅ Personalized support during implementation

“Support is very agile, they respond quickly and opening tickets is also very quick”, confirms Elias.

The Transformation in Numbers

Operational Efficiency

• 75% reduction in project development time
• 50% advance in the implementation schedule
• 100% elimination of duplicate processes between systems

Technical Quality

• Very small margin of error in well-executed projects
• Accurate documentation through sketches linked to service orders
• Quick identification of fiber breaks

Human Resources

• Strategic relocation of specialized team
• Reducing dependency of manual checks
• Increased autonomy of the field teams

Final Considerations: An Expectation Exceeded

The transformation of the BrSuper Group with OZmap represents more than a simple change of tools – it symbolizes a complete evolution in the management of telecommunications networks.

Elias sums up his experience in an impactful way: “Personally, my expectations were low, but I was surprised.”

Today, after months of operating the BrSuper 100% on OZmap, he concludes: “All of OZmap’s tools shine for me, it’s hard to say one in particular.”

The BrSuper Group case demonstrates how choosing the right platform, combined with well-structured implementation and quality technical support, can completely transform the operational efficiency of telecommunications companies, preparing them for sustainable growth and competitiveness in the market.