The Discovery of OZmap: From First Contact to Strategic Decision

Netcomplus' first contact with OZmap was through regular sales channels, but initially the company remained cautious. The documentation represented its “main asset” and there was natural fear of migrating to a new platform.

The decisive moment came during the Fitelven fair, where the Netcomplus team had the opportunity to learn more about the solution. “What we discussed at Fitelven ended up opening our minds to the idea that this was one of the most reliable options,” Jonathan recalls.
Three factors were decisive in the choice:

• Proven reliability: One of the most used solutions in the Latin American market;
• Automation Features: Ability to integrate with other systems;
• Solid trajectory: Company history that “speaks for itself”.

Implementation and Results: Exceeding Expectations

Expectations Met From Day One

Netcomplus' main expectations with OZmap were fully met:

Superior Performance: Loading and handling times have improved significantly, providing fluidity compatible with the company's work dynamics.

Failure Reduction: Failure times have been drastically reduced, increasing the reliability of operations.

Automation and Integration: The big difference that most caught the team's attention, allowing more integrated processes between different systems.

Concrete Impacts on Operations

For Field Teams

The implementation of OZmap mobile has revolutionized the work of field technicians:

• Real-time documentation: Precise location of boxes and posts
• More efficient failure analysis: Technicians take measurements and solve problems faster
• Proprietary information: Identifying owned vs. leased poles
• Reducing dependency: Less need for consultation with office staff

For Infrastructure Management

“It has been very positive. We manage the network and field installation with two areas, which are infrastructure and end customer installation,” highlights Jonathan.

Benefits include:

• Accurate documentation of actual equipment positions
• Better control of sales made
• More efficient failure analysis
• More reliable information about customer location

Future Project: QR Codes

The company is currently implementing an innovative project that uses QR codes to ensure unequivocal identification of the boxes. This allows installers to know exactly where they are working and which port they are using, bringing greater precision and agility to the process.

Technical Support: Exceeding Expectations

OZmap's technical support was highlighted as an important differentiator:

Quick Response: “We actually had very few outages and typically the response times are very, very good.”

Comprehensive Support:

• Constant support material
• Custom Application Videos
• One-off calls when needed
• Accurate and timely responses

Collaborative Development: The company particularly values receptiveness to suggestions for improvements, even understanding that customized developments take more time.

Migration Process: Challenges Overcome

Jonathan is transparent about the migration process: “The traumatic part, I think, is non-negotiable, that is, we are changing platforms.”

Despite initial challenges, mainly related to communication and defining schedules, the final result was considered a “total success”.

Migration Success Factors:

• Dedicated support from the OZmap team
• Mutual understanding of the challenges involved
• Persistence in resolving specific issues
• Collaborative process between teams

Today, after a few months, the company works 100% within the tool with the entire network documented in OZmap.

Final Considerations: A Strategic Partnership Between Netcomplus and OZmap

Netcomplus’ experience with OZmap goes beyond a simple tool change – it represents a strategic evolution in how the company manages its network infrastructure.

“Very satisfied with the tool, they have been very receptive in all situations, good and bad”, summarizes Jonathan, who ends with a vision of the future: “The growth of one will depend on the other and, well, the idea is that we all push ourselves towards the same place.”

The company would recommend the process to other organizations in a similar situation, highlighting that, despite the natural challenges of any migration, the benefits far outweigh the initial difficulties.

Main Benefits Achieved:

• ✅ 95% reduction in failure times
• ✅ Integrated 100% documentation of more than 12,000 boxes
• ✅ Autonomy for field technicians with mobile app
• ✅ Solid foundation for automation and future integrations
• ✅ Exceptional technical support with a quick response
• ✅ Scalable platform following the company's growth

The Netcomplus case clearly demonstrates how choosing the right tool, combined with a well-managed implementation process, can completely transform the management of telecommunications networks. With this combination, companies are prepared not only to face the challenges of the present, but also to ensure sustainable and efficient growth in the future.