Sobralnet is a well-established Brazilian internet service provider, with a structured presence in over 25 cities in Ceará and a focus on sustainable growth. Currently, the company has more than 4,700 documented boxes, more than 20,000 registered poles, and more than 22,000 registered cables in its network.

A client since 2021, Sobralnet uses the OZmap solutions ecosystem integrated with an ERP system and maintains a highly mature and organized operation, but before that, the reality for this provider was very different.

The Sobralnet Challenge: the scenario before OZmap

Before implementing OZmap's solutions, Sobralnet's biggest challenge revolved around network documentation, as the team relied on spreadsheets and rigidly shared files; there was no visual merge diagram, nor a structured organization of the splitters.

The information was scattered across different platforms, with multiple versions and a risk of data inconsistency.

“The problem was versioning. One version would be with one person, another version with another. Sometimes someone would change something and it seemed like the cable had disappeared.” – Ítalo Rossi, Network Infrastructure Coordinator.

 

Furthermore, part of the network had been built by third parties and lacked adequate documentation, which created uncertainty in the fieldwork, and technicians arrived at the boxes without clear information about splices or internal structure.

Result: A lot of rework, unnecessary travel, and wasted time.

The solution: implement OZmap!

This chaotic reality began to change with the migration to OZmap, as the implementation went beyond simply switching tools. Sobralnet took advantage of the process to conduct a thorough "fine-tooth comb" inspection of the network.

The context was favorable for conducting a thorough review of information and verifying data in the field to ensure that everything entered into the system reflected reality, and at that moment, two factors had an immediate impact:

Integration with the ERP

API integration enabled the automatic import of customer data. Furthermore, it freed up ports on the splitter for structured service, eliminating manual processes and reducing operational errors.

Visual documentation of a merger

Previously, everything was described in text, but today, you just need to click on a box to view it:

• Number of connected customers;
• Splitters installed;
• Fusion diagram;
• Complete box structure.

This increased visibility of mergers has completely changed the dynamics of Sobralnet's operations.

Strategic results: Sobralnet's real numbers after OZmap implementation.

80%: more agility in problem solving.

Previously, in the context of network outages or failures, technicians were sent to the point of operation (POP) for OTDR testing before being dispatched to the correct location of the outage. Today, the team acts with much greater precision in these cases, with analysis taking place directly on the platform.

“"I would say it has improved by about 80% in the time it takes to handle and resolve problems." – Ítalo Rossi, Network Infrastructure Coordinator.

 

Reduction of 70% to 80% in fusion and mapping errors.

With structured documentation, the network no longer depends on memory or scattered records, and can be consulted by both OZmap and OZmob, consequently reducing errors dramatically.

Reducing unnecessary travel.

With a clear view of the topology and connections, team deployment becomes much more strategic, and the savings in time and fuel directly impact the company's operational costs.

Impact on the field team

One of the most important aspects for Sobralnet was the transformation in the field technician's experience. Previously, this professional only had printed maps and textual descriptions to guide their work; today, they access the complete project via their mobile phone using OZmob.

In the event of a breach, technicians are able to:

• View the previous and subsequent boxes;
• Analyze available fibers;
• Plan the cable launch;
• Make better use of existing infrastructure.

With OZmob, technicians gained much more autonomy and safety while working in the field.

Planning and expansion with greater predictability.

With OZmap, the Sobralnet team designs new projects with automatic material take-offs, including technical reserves, which makes budgeting more accurate and planning more reliable.

The team now has:

• More predictable costs;
• Faster processes;
• More organized projects;
• Greater security for expansion.

Demonstrating that structured documentation directly impacts company growth.

Strategic value for the business

There is a point that often goes unnoticed, but which made all the difference for Sobralnet: For ISPs, documentation is a strategic asset.

In the market for buying and selling internet service providers, network organization directly influences the company's valuation, where a provider without structured documentation loses a lot of credibility and market value.

Therefore, implementing OZmap represented a significant strengthening of this pillar within Sobralnet, and today, the network is accurately documented, organized, and ready for audits and evaluations.

Partnership and support

In addition to technology, Sobralnet also highlights the support provided by its Customer Success team.

“"A perfect 1000. Whenever we needed help, we were assisted quickly. Communication is good, and we were able to organize ourselves internally." – Ítalo Rossi, Network Infrastructure Coordinator.

Final considerations

The Sobralnet case study shows us that adopting OZmap goes beyond organizing the fiber optic network and directly impacts factors that are crucial to the day-to-day operations of internet service providers.

Examples of this include reduced fault resolution time, leading to greater operational savings, improved expansion planning, and a strategic enhancement of the business value.

For providers looking to professionalize network management, reduce rework, and gain predictability, OZmap represents a strategic decision.

If your provider faces similar challenges to those Sobralnet faced, the next success story could be yours!